How do I get new hires up to speed without hovering over them?

Two modes do most of it. Guide mode walks a new employee through taking an order step by step, so a first shift is spent following the system, not guessing at it. Training mode goes further and lets them run the whole motion through before a real customer’s order is riding on it — practice, not a live test with a queue watching.

After that, what someone can reach is set per account. A server taking orders doesn’t need what the person closing out the register needs, so permissions scope down: no discount past a set limit, no voiding a bill without a manager’s sign-off, no opening reports that aren’t theirs to see. An account can also exist purely to clock in and out, for staff who log hours without touching the point-of-sale side at all.

Clocking in and out happens on the same tablet, so hours are recorded as they are worked and not copied onto a sheet afterwards. That feeds the judgement managers usually find hardest: sales tied to a named employee over a named shift give an owner something concrete to base a bonus or a conversation on, instead of an impression of who seems to be working hard.

Underneath sits a log of the sensitive actions — a bill reopened and then voided, say — there for when something about a shift doesn’t add up.