Skip to content

How do I keep the lunch queue moving at the counter?

Every till claims to be fast. The test is what it asks you for. Ringing up an order here is built to take one tap, not several screens of confirmation, so a lunch rush doesn’t back up behind a machine asking more questions than the sale needs. And when someone orders three items that happen to belong together, the system spots the combination and bundles them into the best available deal by itself, while the alternative is a cashier working out the cheapest arrangement by hand with a queue watching.

The other half of a counter is the handoff. A queue number prints onto the receipt or a separate ticket, so a customer who has paid and stepped aside knows which order is theirs to collect and nobody calls out across the counter for every single one. Nothing gets carried anywhere at a counter; the customer has to be told.

Counters also run on new and part-time staff more than most rooms do, so what an account can touch is scoped down by default. A new hire can be limited to ringing up sales, with no reach into voiding an order or discounting past a set line. Taking on seasonal staff for a busy month then doesn’t mean handing five people full access on their first day.

The order counter at Angry Chicken, a quick-service outlet running GeniusPos: a printed menu board along the front and staff working behind the glass.